Are you still waiting for your Rs. 13,500 BISP Kafalat payment in July 2025? Facing issues like biometric errors, CNIC mismatch, or unauthorized deductions? The Benazir Income Support Programme (BISP) has launched a WhatsApp Complaint Service in 2025 to help you submit complaints quickly from your phone — no need to visit an office or stand in long queues.
In this complete guide, you’ll learn how to:
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✅ File a BISP complaint via WhatsApp in 2025
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✅ Get province-wise official WhatsApp numbers
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✅ Track your complaint and know what to expect next
📢 What is the BISP WhatsApp Complaint System?
The BISP WhatsApp Complaint System 2025 allows you to report payment issues, biometric problems, or data mismatches directly through WhatsApp. This service is especially helpful for:
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👩 Women unable to visit Tehsil offices
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👴 Elderly and disabled citizens
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🏡 Families in rural or remote areas
Instead of traveling to a BISP office, you can now send your complaint, attach proof, and receive replies on your phone.
📞 Official BISP WhatsApp Numbers – Updated for 2025
Make sure to use the correct WhatsApp number for your province, or your complaint may not be received.
| Province | WhatsApp Complaint Number |
|---|---|
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| KP / AJK / GB | 0325-5365476 |
⚠️ Tip: Save the number in your phone as “BISP Complaint [Province]” for future use.
📝 What to Include in Your WhatsApp Complaint
To ensure your complaint is processed quickly, include all the required information in your message:
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🧍 Full Name (as per CNIC)
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🔢 13-digit CNIC number
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🧾 Clear description of your issue
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📎 Attachments (like CNIC image, payment slip, eligibility screenshot)
📲 Step-by-Step – How to Send BISP Complaint via WhatsApp
Follow this simple guide to register your complaint in minutes:
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Save your province’s WhatsApp number in your phone
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Open WhatsApp and start a new chat
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Type your complaint clearly, including:
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Full name
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CNIC number
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Description of the issue
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Attach any proof (screenshot, CNIC photo, payment slip)
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Send the message and wait for a response
💡 Pro Tip: Always keep a screenshot or copy of the conversation in case you need to follow up.
📌 Common Problems You Can Report on WhatsApp
You can use WhatsApp to complain about the following BISP and Ehsaas issues:
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❌ Rs. 13,500 Kafalat payment not received
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❌ Biometric verification failed
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❌ CNIC wrongly marked as ineligible
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❌ Unauthorized cuts from payment
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❌ Record mismatch in NSER or NADRA
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❌ Taleemi Wazaif or Nashonuma issues
⏱️ How Long Does BISP Take to Respond?
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🤖 Auto-reply: Usually within 48–72 hours
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📞 Manual follow-up: If no reply after 3 days, resend your message or use the backup options below.
🛠️ Backup Complaint Methods If WhatsApp Doesn’t Work
If you don’t get a reply on WhatsApp, try one of these official alternatives:
| Method | Details |
|---|---|
| ☎️ 8171 Helpline | Call to speak with a BISP agent |
| 🌐 8171 Web Portal | Visit 8171.bisp.gov.pk and file your complaint |
| 🏢 Nearest BISP Office | Visit Tehsil office with CNIC |
| 🗂️ District Control Room | Use for unresolved or urgent cases |
📷 Required Documents for WhatsApp Complaints
Keep the following ready when filing your complaint:
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✅ CNIC (front and back image)
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✅ Payment slip or withdrawal receipt (if available)
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✅ Screenshot of eligibility or payment issue
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✅ Proof of biometric or verification error
🧾 WhatsApp Complaint Filing Checklist
| Task | Status |
|---|---|
| ✅ Saved correct WhatsApp number | ☑️ |
| ✅ Included full name + CNIC | ☑️ |
| ✅ Described issue clearly | ☑️ |
| ✅ Attached images or proof | ☑️ |
| ✅ Saved the chat for follow-up | ☑️ |
🌟 Why This System is a Game-Changer
This WhatsApp complaint system is free, fast, and accessible to every registered BISP family in Pakistan. It saves:
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🕓 Time (no more long queues)
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🚌 Travel cost (no need to visit offices)
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😰 Stress (especially for women & elderly)
It also improves transparency and reduces corruption by cutting out third-party agents.
🗣️ Urdu Section – واٹس ایپ شکایت کا طریقہ
آپ درج ذیل مسائل کے لیے واٹس ایپ شکایت کر سکتے ہیں:
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۱۳۵۰۰ روپے کی ادائیگی میں تاخیر
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بائیومیٹرک یا فنگرپرنٹ مسئلہ
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شناختی کارڈ کی عدم مطابقت
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ناجائز کٹوتی یا ایجنٹ کی دھوکہ دہی
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بچوں کے وظیفے یا نشوونما پروگرام میں تاخیر
صرف اپنا نام، شناختی کارڈ نمبر، مسئلہ کی تفصیل اور ثبوت (تصویر، اسکرین شاٹ، رسید) واٹس ایپ پر بھیجیں۔
🙋♀️ FAQs – Your WhatsApp Complaint Questions Answered
Q: How long does BISP take to reply on WhatsApp?
🕒 Usually within 2–3 days, depending on complaint volume.
Q: Is this service free?
✅ Yes, 100% free. No agent or fee required.
Q: Can I use someone else’s WhatsApp to file my complaint?
📱 Yes, but your own CNIC and name must be included in the message.
Q: Can I report problems for Taleemi Wazaif or Nashonuma?
🎓 Yes, you can file complaints for all BISP-related programs.
📢 Final Words – Don’t Wait, File Your Complaint Today
The BISP WhatsApp Complaint Service 2025 is a huge step towards easy access, fairness, and transparency in Pakistan’s welfare system.
If your payment is delayed, your CNIC is marked ineligible, or you’re facing biometric failure, don’t wait — file your WhatsApp complaint today using your province’s number and include all proof.
Your Rs. 13,500 is your right — and it’s now just one message away.