BISP 938 Error Code – Simple Fix for 13,500 Payment Issue in June-July 2025

Thousands of registered women under the Benazir Income Support Program (BISP) are currently receiving their Rs. 13,500 quarterly payment for June 2025. However, many beneficiaries—especially in rural areas—are encountering a 938 Error Code during payment withdrawal from BISP campsites, HBL Konnect agents, or retailer shops.

If you are facing the BISP 938 Error Code, don’t worry—your payment is safe, and this article will guide you step-by-step on how to fix the issue quickly and correctly.

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🔍 What Is BISP 938 Error Code?

Error Code 938 is a system-generated transaction failure, usually seen when:

• Biometric verification fails

• CNIC data is outdated or unmatched

• NADRA and BISP systems don’t sync properly

✅ This error does NOT mean you are disqualified or removed from the program. Your Rs. 13,500 payment remains in your BISP account, and can be withdrawn after following the correct resolution process.

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🛑 Why Does BISP 938 Error Occur?

Here are the most common reasons for this error:

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🛠️ How to Fix BISP 938 Error – Step-by-Step Solution

Follow this verified method to fix the error and withdraw your Rs. 13,500 payment without delay:

✅ Step 1: Visit Your Nearest BISP Tehsil Office

• Take your original CNIC and explain the 938 error issue

• The officer will verify your record and register a complaint for resolution

✅ Step 2: Update Your Biometric Data at NADRA

• Go to your nearest NADRA center

• Request a biometric re-verification or fingerprint update

• Within 24 to 48 hours, NADRA will sync your data with the BISP system

🔁 If fingerprints don’t match again, ask for face verification as an alternative

✅ Step 3: Try Withdrawing from a Different Location

You can attempt withdrawal from:

• Another BISP Camp

• HBL Konnect Agent

• BISP Designated Retailer Shop

Ensure their scanner is functional and clean.

✅ Step 4: Wait and Retry Carefully

• Avoid retrying multiple times in one day

• Wait 1–2 days and attempt again after NADRA sync

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📞 Where to Get Help for 938 Error

If the error continues after following all steps, use these official help sources:

• BISP Helpline: 📱 0800-26477

• Tehsil Complaint Desk: Visit and file a manual complaint

• Use BISP App or Portal: Stay updated on your record status

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⚠️ Important Tips to Avoid Future Errors

To ensure a smooth withdrawal in future:

• Gently rub or warm your fingers before scanning

• Avoid applying lotions or creams on hands

• Use your registered mobile number with BISP

• Visit during weekdays and non-peak hours

• Make sure your CNIC is valid and not expired

• Keep a copy of NADRA update slip after biometric update

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🔁 What to Do If You Still Cannot Withdraw Payment?

In rare cases where you still can’t get the Rs. 13,500 payment, follow this checklist:

1. Visit BISP Office Again with NADRA biometric update slip

2. Request manual verification or re-submission of your complaint

3. If needed, ask for special approval from Islamabad headquarters

4. Re-register in the BISP system if your data is no longer valid

5. Unclaimed payments may be shifted to the next quarterly cycle, so act fast!

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🆕 Government Action on 938 Error in 2025

The Government has acknowledged the rising number of error cases and is actively working to resolve them:

• 📍 Tehsil-level complaint desks activated

• 👥 Special Task Forces assigned to handle 938 errors

• 🧾 Manual approval for elderly women and senior citizens started

• 🔄 Improved coordination with NADRA for real-time data syncing

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📢 Final Words

The BISP 938 Error Code may seem frustrating, but it’s a technical issue—not a disqualification. If you’re facing this error, follow the simple steps above to fix it quickly and receive your Rs. 13,500 BISP payment without any loss.

Stay calm, act fast, and use official BISP support channels to ensure you receive the financial assistance you rightfully deserve.